Most people don’t understand how their home internet works, yet with the average home having over 20 connected devices, managing it has become more important than ever. We needed to created a new, cross-platform experience that would help people understand, personalize, and control their smart home devices and network.
UX Design Lead
Interviewed home internet users about their understanding of home networking
Designed the app to reduce the complexity of network setup
Iterated designs based on user-feedback, testing sessions, and in-home trials
Added easy parental controls based on user input
Collaborated with product and engineering teams to build the most advanced, yet feasible technology possible
A’DESIGN Awards 2018: Winner, Platinum A’ Design Award
Webby Awards 2018: Nominated
HOW Design Awards 2017: Merit Winner
GOOD DESIGN Awards 2017: Winner, Interactive Media
HORIZON INTERACTIVE Award 2017: Winner, Best of Category: Utility
XFINITY xFi is a comprehensive home network management app, which is enhanced if you have an xFi-enabled home gateway.
Conducted home visits and customer interviews to determine tech understanding and social dynamic, and ran multiple prototype tests.
Produced flows, wireframes, visual designs, and comprehensive documentation to assist the engineers in development.
Each user on the network has a profile, with devices and personalizations attached.